Network Management
A network that runs precisely — and stays that way.
Adepto covers the full spectrum of networking requirements, maximizing the value of your infrastructure while lowering its total cost of ownership.
- Priority 1 reaction on Enterprise
- 30 min
- NOC monitoring and root cause analysis
- 24/7
- Predictable total cost of ownership
- Fixed price
Overview
Proactive network operations at a fixed price
Our Network Operations Center combines dedicated technical staff with a remote managed-services back end. We secure and manage your LAN and WAN remotely, identify issues before they escalate and get to the root cause every time.
What you get
- Lower total cost of ownership with accurate, fixed-price asset management
- LAN and WAN secured and managed remotely by security engineers
- 24/7 monitoring, troubleshooting, reporting and root cause analysis
- Clear SLAs for every incident priority
Features
What's included
Every package is built on centralized, Zabbix-based monitoring operated by our NOC.
Centralized monitoring
Installation, configuration and ongoing updates of a centralized monitoring platform for your network.
Alerting
Alerts flow directly to the Adepto Support Center for immediate triage.
Incident management
End-to-end incident handling that complements your vendor hardware support contracts.
IMACD requests
Physical, logical and configuration installs, moves, adds, changes and disposals handled for you.
Proactive maintenance
Configuration reviews, software updates and hardware reviews on a schedule that suits your risk profile.
Governance
Operational calls, monthly reviews and governance meetings to keep IT and business aligned.
Plans
Packaged for you
Pick the level of coverage and responsiveness your business requires.
Basic
Business-hours coverage for stable networks.
- Centralized monitoring and alerting
- Incident management
- P1 reaction within 4 hours
- Incidents & IMACD: Mon–Fri, 9:00–18:00
- Reviews and reporting on request
- Annual governance meeting
Advanced
Most popularProactive care with 24/7 coverage for critical incidents.
- Live monitoring, weekly
- P1 reaction within 2 hours
- Priority 1 incidents covered 24/7
- Monthly configuration review and reporting
- Quarterly software review and updates
- Bi-annual governance meeting
Enterprise
Full 24/7 operations for mission-critical networks.
- Live monitoring, daily
- P1 reaction within 30 minutes
- Incidents & IMACD covered 24/7
- Quarterly hardware and software reviews
- Weekly operational call
- Quarterly governance meeting
Detailed reaction and resolution times for every priority level are defined in your service agreement.
By the numbers
How fast we react
Reaction time for Priority 1 incidents — the shorter the bar, the faster our engineers are on it.
Priority 1 reaction time
Maximum time until an engineer starts working on a critical incident
| Basic | 4 hours |
|---|---|
| Advanced | 2 hours |
| Enterprise | 30 minutes |
FAQ
Questions we hear often
Something else on your mind? Ask our engineers.
What is a Priority 1 incident?
A critical incident that stops or seriously degrades your business. Each package defines how fast we react — from 4 hours on Basic down to 30 minutes on Enterprise.
Does this replace our vendor hardware support?
No — our incident management complements your vendor hardware support contracts, so you get one team coordinating the fix end to end.
Which monitoring platform do you use?
A centralized, Zabbix-based monitoring platform that we install, configure and keep up to date, with alerts flowing straight to the Adepto Support Center.
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Leave IT to us. Focus on your priorities.
Adepto proactively manages and takes full responsibility for your IT operations and their long-term health. Start with a free, no-obligation consultation.